Legal & Privacy

This website is operated by Luna Finch. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about:

Who we are

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Luna Finch collect, use and are responsible for any personal information you may provide. 

The personal information we collect and use

1.    Personal information you provide to us
We collect the following personal information that you provide to us:
Name; email address; shipping address
Some examples of when we collect this information include:
When making purchases; when downloading printables; when entering our competitions 

2.    Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agree that you:
Shall consent on their behalf to the processing of their personal data;
Shall receive any data protection notices on their behalf; and
Shall consent on their behalf to the transfer of their personal data abroad.

3.    Cookies and similar technologies
A cookies is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example, we may use cookies to monitor and/or collect the following information:
How many times you visit the website; which pages you visit; traffic data; location data
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org

How we use your personal information

We collect information about our users for the following purposes:

Marketing; identifying you and managing any accounts you hold with us; processing your order; conducting research; statistical and behavioural analysis; carrying out customer profiling and analysing your purchasing preferences.

Who your information may be shared with

We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity; delivery address information will be shared with our drop shipping partners.
We will not share your personal information with any other third parties.

Marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by email,  or text message, or social media message systems.

Provision of personal information 

The provision of the following information is requested from you on forms on our website:
Name and email address; shipping address

This is to enable us to do the following:
For delivery purposes, to provide receipt of purchase and for notification of further promotions, new book releases or marketing purposes.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will use technological and organisation measures to keep your information secure. These measures may include the following examples:

All data is stored on a secure server; data can only be accessed by limited authorised persons
We also have procedures in place to deal with any suspected data security breach, we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

While we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any concerns about your information, please contact us using the details below. 

We may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Photographs submitted for competitions

For privacy, confidentiality and safety purposes any photographs uploaded for competitions must only feature your beloved pets for the submission to be considered. 

Any photos provided that may include faces of children will be sent a parental consent form. If this form is not returned, the photos will be deleted and not considered for the purpose of submission.