top of page

Legal & Privacy

Luna Finch

Endorsed by Senior Speech Pathologists in Australia for support of literacy development in children

Privacy Policy

Privacy Policy

This website is operated by Luna Finch. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about:


Who we are

Luna Finch collect, use and are responsible for any personal information you may provide. 


The personal information we collect and use


1.    Personal information you provide to us
We collect the following personal information that you provide to us:
Name; email address; shipping address
Some examples of when we collect this information include:
When making purchases; when downloading printables; when entering our competitions 


2.    Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agree that you:
Shall consent on their behalf to the processing of their personal data;
Shall receive any data protection notices on their behalf; and
Shall consent on their behalf to the transfer of their personal data abroad.


3.    Cookies and similar technologies
A cookies is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.


For example, we may use cookies to monitor and/or collect the following information:
How many times you visit the website; which pages you visit; traffic data; location data
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.


In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org


How we use your personal information


We collect information about our users for the following purposes:


Marketing; identifying you and managing any accounts you hold with us; processing your order; conducting research; statistical and behavioural analysis; carrying out customer profiling and analysing your purchasing preferences.


Who your information may be shared with


We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity; delivery address information will be shared with our drop shipping partners.
We will not share your personal information with any other third parties.


Marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by email,  or text message, or social media message systems.


Provision of personal information 


The provision of the following information is requested from you on forms on our website:
Name and email address; shipping address


This is to enable us to do the following:
For delivery purposes, to provide receipt of purchase and for notification of further promotions, new book releases or marketing purposes.


Keeping your information secure


We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We will use technological and organisation measures to keep your information secure. These measures may include the following examples:


All data is stored on a secure server; data can only be accessed by limited authorised persons
We also have procedures in place to deal with any suspected data security breach, we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


While we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any concerns about your information, please contact us using the details below. 


We may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.


Photographs submitted for competitions


For privacy, confidentiality and safety purposes any photographs uploaded for competitions must only feature your beloved pets for the submission to be considered. 


Any photos provided that may include faces of children will be sent a parental consent form. If this form is not returned, the photos will be deleted and not considered for the purpose of submission.

Terms & Conditions

Exchange Return and Refund Policy

For any exchange, return and/or refund requests email support@lunafinch.com.au with your name and invoice number in the subject bar. All requests must be made within 10 working days upon receipt of purchase. Items must be sent back in the condition that it has been received. If the item has been damaged in transport, you must also attach images to your email. Items must be sent back in or with all the original packaging. Refunds will only be processed once the item has been received by Luna Finch & Co.


For all privately commissioned artwork please be advised that 25% of your full payment will be your non-refundable deposit. If for whatever reason you choose to return your artwork, or cancel your order, you will receive 75% of your full payment. Only orders that have been cancelled before shipping. will receive their postage and packing payment, with their partial refund.


Books that have been signed and personalised are non-refundable.  

 

 

Original and Commissioned Artwork Copyright Policy

Any and all artwork and/or any original written pieces, belong exclusively to the author Luna Finch. You may not in any way reproduce, for any reason, works you have purchased. All rights belong to the author Luna Finch, We reserve the sole right to use or reproduce any or all parts of any illustrations and or written work. Any person found reproducing any or all intellectual property belonging to Luna Finch, legal action will be taken.
 

 

Digital Downloads: Prints, activity pack, colouring pages PDFs Policy

Any digital downloads from Luna Finch are for personal use, or use within an educational or clinical setting. Under no circumstances are digital downloads to be copied for use for any commercial purposes. Any persons found in breach of these terms, legal action will be taken. Copyright of all images and literary works are owned by Luna Finch. All rights reserved. 

Pre-Order Policy

Pre-ordered must be paid full before any item is reserved. 25% of the pre-order price paid is held as a non-refundable deposit. 

 

 

Our Books

Our books are available in many stores and online. Books purchased anywhere other than directly from Luna Finch website, will be bound by the seller’s terms and conditions, including their refund and exchange policy. Only book purchased direct from Luna Finch website are covered by the above Exchange, Return and Refund Policy.

 

Responsibilities to the Environment Policy

Luna Finch takes measures wherever possible to source responsibly. We will use recycled packaging where possible and encourage our customers to reuse, any or all parts of their packaging too. The paper stock and card stock we use is, where possible, from sustainable sources. This includes parts of our books and other printed items from us. To minimise our impact on the environment, we use drop shipping for some of our printed items including gift shop and sets, this means some of our items are sent direct to you from the manufacturer. 
 

Postage & Packaging

All items sent directly by Luna Finch are sent via Australian Postal Service. We also offer international shipping, though it may be most cost efficient to purchase via amazon if outside of Australia.

Terms Conditions

Join Luna Finch to access all the latest news, free activities and competitions for kids.

bottom of page